Agencies in the News for Promoting the EIDS Tool for Ebola

The following agencies received news media coverage for encouraging the use of the International Academies of Emergency Dispatch’s® (IAED™) Emerging Infectious Disease Surveillance (EIDS) Tool in light of the Ebola outbreak in West Africa. The tool’s alert updates are downloadable for Priority Dispatch Corp.™ (PDC™) ProQA® Paramount and Legacy users at EIDS alert update manual cards are also downloadable for free to all emergency communication centers at


ProQA® Paramount v5.1 enhances PPDS v5.0

Contact Kris Berg
(800) 363-9127 ext. 116 

SALT LAKE CITY, Utah— Priority Dispatch Corp. is pleased to announce the release of Police Priority Dispatch System (PPDS®) Version 5.0 developed by the International Academies of Emergency Dispatch® (IAED).

PPDS v5.0 will be officially released at NAVIGATOR 2015 and will be available in cardsets and the expanded ProQA®

Tom Knorr, PDC director of software development and quality assurance, said converting to ProQA Paramount v5.1 is essential for maximal use of the Police Protocol. No other version of the software will support the new police version.

 “ProQA is the software engineered specifically for the Academy’s protocol,” he said. “The functions remove any guesswork and keep your EPDs focused on what matters most: secure and efficient police response in a mobile environment.”

REMSA becomes first ECNS ACE in the world

The Academy is pleased to announce that REGIONAL EMERGENCY MEDICAL SERVICES AUTHORITY (REMSA) in Reno, Nevada, USA, is the first public safety emergency communications center in the world to achieve Accredited Center of Excellence (ACE) status with IAED’s Emergency Communication Nurse System (ECNS).

REMSA officially became an ECNS ACE on April 15, 2015.


PPDS version 4.2 is the result of changes, enabling greatest success both in the communication center and in the field. These changes help decrease dispatching times, increase accuracy and efficiency, and enhance the user’s experience. 

These improvements largely began as feedback provided by PPDS users through the submission of Proposal for Change forms, which were rated, reviewed, and voted on by the IAED’s Police Council of Standards. Combined with current research and field expertise, the proposed changes were weighed before their selection to incorporate into protocol.

PDC’s software development team then went to work adapting the new features into ProQA Paramount, PDC’s protocol software for communication centers. Following a beta test, version 4.2 was finalized and is now available. 

“Several elements have been refined and more terms defined, all in an effort to get the relevant details with far fewer questions,” said Dave Warner, police consultant with PDC, who helped draft the changes and organize beta testing.

ProQA Paramount integrates text messaging feature

In December 2012, the U.S. Federal Communications Commission (FCC) released a proposal to “require all wireless carriers and providers of ‘interconnected’ text messaging applications to support the ability of consumers to send text messages to 9-1-1 in all areas throughout the nation where 9-1-1 Public Safety Answering Points (PSAPs) are also prepared to receive the texts.” The proposal also contained a provision to require carriers “to send automated ‘bounce back’ error messages to consumers attempting to text 9-1-1 when the service is not available.” The proposed FCC rules were based, in part, on a voluntary commitment made by AT&T, Verizon, Sprint Nextel, and T-Mobile to provide “text to 9-1-1” services nationwide by May 15, 2014. These carriers also voluntarily agreed to provide automatic “bounce back” notifications, when text to 9-1-1 service is not available, by June 30, 2013.

ProQA gives centers the benefit of a text message

Salt Lake City, Utah—Priority Dispatch Corp. (PDC) has teamed up with the International Academies of Emergency Dispatch (IAED®) to help prepare Public Safety Answering Points (PSAPs) to receive text messages.

ProQA® Paramount software, developed by PDC, now has the ability to send SMS compatible, exact protocol-based text the computer-aided dispatch (CAD) system. CADs that support this feature can relay SMS text containing Case Entry Questions, Key Questions, and Dispatch Life Support (DLS) Instructions. This includes the lifesaving Pre-Arrival Instructions (PAIs) and safety warnings exactly as they are written in the Medical, Police, and Fire Priority Dispatch Systems.

SMS compatibility in ProQA reflects PDC’s ongoing pledge to public safety and its ability to address the constantly changing state of 9-1-1 technology.

“This represents another significant benchmark in the development of our ProQA software,” said Tom Knorr, PDC director of software development and quality assurance. “We’re always readying our clients for the future.”

ISO provides major validation to fire dispatch protocols, certification, education

SALT LAKE CITY, Utah— A major validation of protocol efficacy came from the Insurance Standards Organization (ISO) through its national program rating community fire suppression delivery systems. ISO recognizes more than 47,500 fire protection areas.

The ISO Public Protection Classification (PPC) program added points for use of emergency fire dispatch protocols, and requiring certification, continuing dispatch education, and a quality assurance program. The PPC document shifts quality assurance from a hardware-based evaluation to performance standards, similar to the system developed by the International Academies of Emergency Dispatch® (IAED). Dispatch accounts for 10% of the final PPC score.

Police Protocol early release comes in response to active assailant incidents

Salt Lake City, UT—December 27, 2012—The Priority Dispatch Corp.™ (PDC™) issue of Protocol 136: Active Assailant (Shooter) follows the recent and tragic events involving firearms and other weapons used against multiple victims and comes in advance of its scheduled release as part of Version 4.1 of the International Academies of Emergency Dispatch® (IAED™) Police Priority Dispatch System™ (PPDS™).

The 4.1 PPDS protocol will update cardset licensed users and include a new Case Entry sticker, and a pullout protocol with Key Questions and Pre-Arrival Instructions (PAIs).

PDC Police Consultant Dave Warner heralded the timely release of the newly completed protocol.

MPDS Version 12.2 features Fast-Track Pathway to CPR Instructions

SALT LAKE CITY, Utah—Priority Dispatch Corp. is pleased to announce the availability of a fast-track pathway to Pre-Arrival Instructions (PAIs) and a modified CPR sequence as part of the recently released Medical Priority Dispatch System (MPDS®) developed by the International Academies of Emergency Dispatch® (IAED)

Enhancing Police Protocol PPDS v4.1 brings a powerhouse of benefits

Salt Lake City, UT—May 1, 2012—The International Academy of Emergency Police Dispatch® (IAEPD) has released PPDS v4.1 with improvements on every side to the Police Priority Dispatch System. The added v4.1 features benefit calltakers, responders, and the public with the objective to improve the speed and accuracy of the caller interrogation process.

Behind the scenes of PPDS v4.1

ProQA Paramount Enhancing Power of Protocol

Salt Lake City, UT—June 1, 2012—The Priority Dispatch Corp. (PDC) introduces the future of law enforcement emergency communications with the release of Version 4 the Police Priority Dispatch System (PPDS v4.1).

“Thanks to the feedback from our users the Police Protocol keeps getting better,” said PDC Police Consultant Shawn Messinger. “Our newest version is faster and more efficient in gathering the most accurate information and delivering that information to law enforcement.”

ProQA, AQUA, and XLerator are EAR99 applications