Active Assailant Incidents: The Telecommunicator’s Role

Active Assailant Course

Course Includes:
  • Introduction to the Course: Objectives and Definitions
  • PPDS and the Active Assailant (Shooter) Protocol
  • Active Assailant Incidents
  • The Mindset of the Active Assailant
  • Lessons Learned: Changes in Law Enforcement Tactics
  • Lessons Learned: Changes in the Telecommunicator's Role
  • Telecommunicator as First Incident Commander
  • Using the Active Assailant (Shooter) Protocol
  • Group Break Out: Scenario Practice
  • Review and Wrap-Up: After an Incident, Worst-Case Scenario, Know the Plan
  • Protocol 136: Active Assailant (Shooter)
Who Should Attend:
  • All Telecommunication Professionals (Medical, Fire, and Police)  
  • Communication Center Trainers
  • Dispatchers and Calltakers   
  • Dispatch Directors/Managers
  • Police & Law Enforcement Advisers to Dispatch   
  • QA/QI Personnel
  • Dispatch Supervisors/Trainers
About the Course:

This 4-hour course gives 9-1-1 dispatchers/calltakers an in-depth understanding of how to use the International Academies of Emergency Dispatch Active Assailant (Shooter) Protocol to gather crucial information and rapidly deploy responders. This protocol is available to all law enforcement, medical, and fire communication centers regardless of Academy membership or use of the Priority Dispatch System. Course includes a manual and scenario drills.

Police Priority Dispatch System Protocol 136 helps dispatchers/calltakers rapidly move through preeminent questions to collect crucial safety and logistical information for responders from those on scene including:

  • Number of assailants
  • Description of weapons involved and if body armor or a bulletproof vest is being worn by the shooter(s)
  • If the shooter(s) was carrying anything (this could indicate explosives)
  • Location of shooter(s) and/or where shots are being fired from
  • Number of people injured, the severity, and their location
  • Number of people trapped at the scene and their location

Protocol 136 also prepares dispatchers/calltakers to give a "zero-minute" response through the use of "expert written" step-by-step Pre-Arrival Instructions, based on the situation at the scene, to help victims maintain their safety until officers and paramedics arrive to help.

If you are interested in attending this course, please click Course Registration.

If you are an agency wishing to host an Active Assailant course, click Host A Course and we will contact you as quickly as possible.

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