Customer Service

Fast, Easy Customer Service

At Priority Dispatch we recognize that offering outstanding customer service is crucial in fulfilling our promises to you. That's why we keep our focus firmly fixed on your goals and how we, as your partner, can help you achieve them. One of our hallmarks is responsive customer service you can depend on every day.

We hope the quick links on this page help you find what you are searching for in one easy click, whether it's details on your ESP (Extended Service Plan) or signing up for our automated e-mail alerts for updates.

We encourage you to browse the website and become familiar with the many choices and simple solutions it provides. We have added easy access to comprehensive tools in the support and customer service areas that will help you save time and resolve most problems immediately. We hope you'll find this helpful and easy to use.

Remember, you can always count on us for outstanding customer service, and with our expert sales and software support staff always ready to assist you, answers and solutions are only a phone call, email, or fax away. Let us help take your agency to new levels of productivity, response time, quality improvement, and overall efficiency.

We're here to help, and we look forward to being of assistance.

If you have questions regarding certification and recertification, please contact the Academy at 800-960-6236 or email

To learn more about our products and training, please contact our Client Services Department.

For questions regarding ProQA, AQUA, LowCode and XLerator, please contact Software Support at 866-777-3911, or +801-363-9127 for international clients. Representatives are available Monday–Friday from 8 a.m. to 5 p.m. Mountain Time or 24 hours a day, seven days a week for emergencies. You can also email us at