EFD Certification


EFD Certification Course Will Help You:
  1. Improve quality of service to the caller
  2. Correctly identify Chief Complaints
  3. Assign needed resources
  4. Improve scene safety
  5. Provide effective Dispatch Life Support
  6. Safely prioritize calls
  7. Acquire national certification
Who Should Attend:
  • Fire Dispatchers/Calltakers
  • EFD Supervisors
  • QA Personnel 
Course Includes:
  • IAEFD certification
  • EFD course manual
  • Embossed diploma
  • Membership card
  • Uniform patch
  • Journal subscription
  • Window sticker
Introducing the Fire Priority Dispatch System

The FPDS takes the science of structured call processing to the fire-rescue environment. The Protocol uses logic-based Case Entry and Key Question interrogation to safely and accurately prioritize responses to fire-rescue incidents. Post-Dispatch and Pre-Arrival Instructions provide a Zero-Minute Response to callers at the scene, thereby improving scene safety and response effectiveness. While users of the associated Medical Priority Dispatch System already understand these components, the graphical design and intuitive flow of the FPDS provide an easy transition for the newcomer to structured call processing.

Value of EFD Certification Training

Use of the FPDS Protocol requires knowledge of the Protocol. The surest way to obtain that knowledge is the 24-hour certification course. While addressing key issues uniquely related to fire dispatch, the EFD course provides hands-on use of the FPDS in simulated incident call situations, complete with feedback and discussion. Completion of the course provides you with the confidence and ability necessary to use the FPDS in the trenches of public safety dispatch.

Prerequisite for National Certification:

18 yrs or older and high school diploma or GED equivalent.



Introduction to Emergency Fire Dispatch

Outline the history of fire dispatch and the development of the Fire Priority Dispatch System (FPDS). Introduce the components and function of the FPDS.

Telecommunication Essentials

Review the crucial components of communication theory as they specifically relate to call processing in a public safety environment. Learn the critical skills for establishing call control, minimizing call-processing gaps, and managing uncooperative or frightened callers.

Protocol Instruction and Practice

Begin reviewing the Chief Complaint Protocols and their specific nuances. Practice using the FPDS in small groups with informal case review and large group discussion afterward.

Roles of the Emergency Fire Dispatcher

Review the roles and responsibilities of the Emergency Fire Dispatcher (EFD). Discuss their specific responsibilities in relation to managing radio communication.



Continued Protocol Instruction

Review the specific Chief Complaint Protocols in the FPDS. Continue to practice in small groups with large group discussions.

Fire Operations

Discuss the primary terms and principles associated with firefighting operations. Review the Incident Command System with clear instruction on the EFD's role within the system. 

Legal Issues of Fire Dispatch

Identify issues related to standard of practice and the factors and costs associated with dispatch negligence. Examine dispatch danger zones for fire-rescue incidents and relate these situations to actual fire dispatch cases.


Dispatch Stress

Discuss the stress factors associated with working in a communication center. Review effective stress management techniques including Critical Incident Stress Management. 

Continued Protocol Instruction

Review the specific Major Incident Chief Complaint Protocols in the FPDS. Continue to practice in small groups with large group discussions.

Quality Improvement

Discuss the importance of quality improvement processes for FPDS use. Describe the processes that will involve the EFD on a regular basis.



Participate in a thorough group review of the course. Finish the course by completing IAEFD's certification exam.