New police protocol release incorporates changes from PPDS users

Contact Kris Berg
800-363-9127 ext 116

New police protocol release incorporates changes from PPDS users

Salt Lake City, UT—Aug. 12, 2011—Priority Dispatch Corp.™ is pleased to announce a new version of its police dispatch protocol available in its gold standard ProQA® dispatching software. Incorporating the newly released National Academies of Emergency Dispatch® (NAED™) v3.1 Police Priority Dispatch System™ (PPDS™) protocol, this update’s key focus is on officer safety issues, information delivery, and resource management.

The PPDS v3.1 update is immediately available for download for all current PPDS Extended Service Plan (ESP) users by visiting Priority Dispatch’s FTP site. Changes to the cardset will be available in the PPDS v4.1 release.

Protocol highlights of PPDS v3.1 include:

  • Description Essentials (DEs) Key Questions pertaining to the suspects(s) and the suspect(s) vehicle now follow directly after the SEND point and before the Safety Questions on protocols where they exist. This will provide law enforcement with critical suspect and vehicle description information more quickly to increase officer safety and the likelihood of apprehending the suspect(s). 
  • The Scene/Caller Safety Questions have been consolidated to speed up call processing with the question, "Are you or anyone else in immediate danger?” 
  • Answer choices to this question include: 
  • No—continue interrogation with the next appropriate Key Question 
  • Yes-caller—shunt to Caller In Danger protocol • Yes-someone else—ask subquestion, “Exactly where are they now?” 

The question, “Do you see or hear anyone now?” has been added to protocols with COLD CALL Key Questions and/or Past Determinant codes. It works to relieve confusion in selecting the COLD CALL pathway and identifying whether the suspect or person is in the area without the caller knowing.

These improvements were incorporated following meetings of the NAED Police Council of Standards in which they reviewed recommendations submitted by members from the more than 200 communications centers throughout the world using the PPDS.

“Regardless of the situation, the dispatcher must provide information that both recognizes the hazards to law enforcement and aids in the management of resources at the emergency scene,” said Police Council of Standards Chair Tami Wiggins. “The recent changes to the police protocol accomplish that.”

For more information or to watch an online streaming demonstration of PPDS ProQA software, visit or call (800) 363-9127. To learn more about the National Academies of Emergency Dispatch, visit or call (800) 960-6236.