Enhancing Police Protocol PPDS v4.1 brings a powerhouse of benefits

Salt Lake City, UT—May 1, 2012—The International Academy of Emergency Police Dispatch® (IAEPD) has released PPDS v4.1 with improvements on every side to the Police Priority Dispatch System. The added v4.1 features benefit calltakers, responders, and the public with the objective to improve the speed and accuracy of the caller interrogation process.

Behind the scenes of PPDS v4.1

PPDS version 4.1 is the result of large-scale changes, worked and reworked for greatest success both in the communications center and out in the field. Featured updates in the new protocol “greatly improve police calltaking accuracy” as Dave Warner, Priority Dispatch® police consultant, said.

These improvements largely began as feedback provided by PPDS users and their submission of Proposal for Change (PFC) forms. Each submitted proposal was read, given a tracking number, and then rated according to priority level for review and voting by the Police Council of Standards. Combined with current research and field expertise, the proposed changes were debated before their selection to incorporate into Protocol.

In addition to Protocol content changes, the software development team faced the challenge of adapting new features into an enhanced version of ProQA® called ProQA Paramount. CAD providers had to adapt their CAD systems to interact with the new ProQA Paramount interface while improving their own feature capabilities.  

Finally, the first confidential version 4.1 was sent out as a beta test among participating communications centers in Canada and the United States. Testing led to review, finalization, production, and distribution of the new cardset and/or software at your fingertips.

Results—PPDS v4.1 features

This version update includes over 200 changes; a few are detailed here.

The first notable change to the Case Entry Protocol is the addition of three new ECHO determinants that link to corresponding Pre-Arrival Instructions (PAIs) for “CALLER IN IMMINENT DANGER,” “Vehicle in Rising Floodwater,” and “Accelerator Stuck & Can’t Stop Vehicle” situations. In light of recent real-life scenarios, these instructions have been added to aid callers in life-threatening situations before help can reach them.

The Case Entry Protocol also has a new clarifying question regarding the use of the COLD CALL pathway and helps calltakers identify whether a suspect or person could be in the area.

Affecting most protocols, the Key Question interrogation sequence now prompts the calltaker to gather Description Essentials for Suspect and Vehicle information earlier, increasing officer safety in the field and the likelihood of apprehending the suspect.

To increase efficiency, Pre-Question Qualifiers and Pre-Instruction Qualifiers have been added to reduce unnecessary questions and instructions for the situation. Also, Key Questions related to weapons or violence are now formatted in red to emphasize scene safety, and the caller/scene safety questions have been condensed for quicker interrogation.

New Key Questions, Critical EPD Information, and Additional Information sections have been added for handling possible child abductions or sexual exploitation incidents based on recommendations from the National Center for Missing and Exploited Children (NCMEC).

Among these changes, calltakers will notice new Description Essentials items, Determinant Codes, definitions, and suffixes that have been added to clarify and enhance the protocol.  

For more information or to watch an online streaming demonstration of PPDS ProQA software, visit www.prioritydispatch.net or call (800) 363-9127. To learn more about the International Academies of Emergency Dispatch, visit www.emergencydispatch.org or call (800) 960-6236.

Contact Kris Berg
(800) 363-9127 ext. 116