Consulting: What and Why?

PDC's team of consultants and specialists are the best in the business. They have the skills necessary to expertly implement emergency dispatch solutions. Directed by Dr. Jeff Clawson, trained by current experts in the field, and equipped with the most current information on effective ED system design, our consultants will assist your communication center in meeting and exceeding all national standards in time and within budget.

IAED Accreditation

Trained and certified by the International Academies of Emergency Dispatch (IAED) to conduct accreditation site evaluations, Priority Dispatch consultants are uniquely qualified to assist your center in obtaining IAED Accreditation following the comprehensive implementation of the EPDS. As an IAED Accredited Center of Excellence (ACE), your communication center will have been reviewed and found in compliance with all national and international standards, significantly reducing the likelihood of dispatch-related litigation. Furthermore, accreditation is tangible evidence of management's commitment to excellence, and also helps prepare for the opportunity to interface with managed care.

Managed Care

In response to the special need of emergency communication centers (9-1-1, 0-0-0, 9-9-9, 1-1-2, etc.), mobile medical services providers, and medical call centers, PDC consultants ensure that the specialized needs of each client are met. As healthcare delivery continues to be re-engineered, PDC specialists have implemented dispatch solutions that permit the integration and transfer of patients to managed care centers (nurse triage) for alternative care. Our consultants are a phone call or e-mail away from providing your organization with the necessary support to become an Accredited Center of Excellence.

Consulting Services
  • Providing information about the Academy "Center of Excellence" system and eligibility requirements 
  • Preparing your center for quality assurance and risk management programs 
  • Comprehensive implementation of ED training and certification programs necessary for accreditation eligibility 
  • ED instructor training and certification preparation 
  • Assistance in the development of response configurations 
  • Assistance in the development and integration of a 3-digit emergency number (9-1-1, 3-1-1, 0-0-0, 9-9-9, 1-1-2, etc.) and call center activities 
  • Software installation and on-site training.


Mark Rector 
Director of Consulting Services 
801.363.9127 (x110)

Greg Scott 
Medical Consultant 
801.363.9127 (x150)

Dave Warner 
Police Consultant 
801.363.9127 (x200)

Jay Dornseif 
Fire Consultant 
801.363.9127 (x144)

Shawn Messinger 
Police Consultant 
801.363.9127 (x177)

Michael Thompson 
Medical/Fire Consultant
801.363.9127 (x150)


Peter Hamilton - Regional Representative Australasian
Region Suite 144 / 66 Kingsway,
Glen Waverley, Victoria 3150
Office: +61 412 580 283
Fax: +61 3 9806 1771
Languages: English

Ron McDaniel
Central & South America, Africa, Asia and Middle East Priority Dispatch Corp UK – Ltd.
Address: Suite B, 4th Floor, Spectrum
Bond Street, Bristol BS1 3LG
United Kingdom
United Kingdom

Beverley Logan - Consultant
IAEMD Office
264 Orrell Road
Wigan WN5 8QZ
Phone: 011+44-1695-632289
Fax: 011+44-1695-624805
Languages: English

Marie Leroux - Consultant,
2 Ch. Paul-Grégoire,
La Minerve, Quebec
Canada J0T 1S0
Office: 011+44-5149101301
Languages: French, English, Spanish, Italian

Amelia Clawson - International Sales Representative
110 South Regent Street, 8th Floor 
Salt Lake City, UT 84111
Office: 801-363-9127 ext. 140
Languages: English, Portuguese, Italian