EPD Certification

EPD Certification image

EPD Certification Course Will Help You:
  • Improve quality of service to the caller 
  • Correctly identify Chief Complaints 
  • Assign needed resources 
  • Improve scene safety 
  • Standardize descriptions 
  • Provide effective Dispatch Life Support Safely prioritize calls 
  • Acquire national certification
Who Should Attend: 
  • Law Enforcement Dispatchers
  • Calltakers
  • EPD Supervisors
  • QA Personnel 
Course Includes:
  • IAEPD certification
  • EPD course manual
  • Embossed diploma
  • Membership card
  • Uniform patch
  • Journal subscription
  • Window sticker
Introducing the Police Priority Dispatch System

The PPDS brings the science of structured call processing to the world of law enforcement communications. The protocol uses logic-based Case Entry and Key Question interrogation to safely and accurately prioritize responses to law enforcement incidents. Post-Dispatch and Pre-Arrival Instructions provide a Zero-Minute Response to callers at the scene to improve scene safety and response effectiveness. The consistent design of International Academies of Emergency Dispatch (IAED) protocols facilitates an easy transition for users of the Medical and Fire Priority Dispatch Systems.

Value of EPD Certification Training

Certification from the IAED ensures that your calltakers have the understanding to safely use the PPDS—the most advanced dispatch protocol for law enforcement communication centers. To do this, the EPD course provides hands-on use of the PPDS in simulated call scenarios, complete with feedback and discussion. Completion of the course provides students with the confidence to begin using the Protocol on-line in the busiest of communication centers.

Prerequisite for National Certification:
  • 18 yrs or older and high school diploma or GED equivalent.


Introduction to Emergency Dispatch

Overview of the EPD course and learning objectives. Introduce the principles of emergency dispatch and relate these to law enforcement communications. Identify the benefits of structured call processing.

Introduction to the PPDS

Overview of the components and use of the PPDS. Practice initial use of the Case Entry Protocol. Discuss and practice initial incident classification among the Chief Complaint Protocols. Identify the standard formats for description essential interrogations. Discuss and practice using Pre-Arrival Instruction Protocols.

Protocol Instruction and Practice

Begin reviewing the PPDS in detail. Following initial instruction, students will begin scenario-based practice.


Telecommunication Essentials

Discuss the skills related to the communication cycle, customer service, and call control in a non-visual environment.

Legal Issues of Police Dispatch

Discuss the legal issues related to police dispatch and identify specific techniques to minimize legal liability for the agency and the individual.

Continued Protocol Instruction and Practice

Continued protocol instruction and practice that incorporates the telecommunication skills discussed earlier in the day.


Dispatch Stress

Discuss issues related to dispatch stress and techniques for helping Emergency Police Dispatchers manage stress related to working in a communication center. 

Continued Protocol Instruction

Finish review of the Chief Complaint Protocols and conclude scenario drills.

Quality Improvement

Discuss the importance of quality improvement procedures and identify the associated responsibilities of the EPD.


Following a thorough course review, students are given the opportunity to demonstrate their competence with the IAED's straightforward EPD certification exam.