Emergency Dispatch Leader Seminar

Leadership Dispatch Seminar image

ED Leader Seminar Will Help You:
  • Create the safest, most effective emergency dispatch program available
  • Enhance communication and coordination between staff members
  • Understand the objectives and principles behind emergency dispatch
  • Understand liability issues
  • Improve delivered quality of service
  • First step toward accreditation
Who Should Attend:
  • Managers  
  • Supervisors
  • Police Chiefs   
  • Fire Chiefs
  • Medical Directors   
  • Dispatch Supervisors
  • Comm. Center Managers   
  • Public Officials
  • Telecommunicators
About the ED Seminar 

The Emergency Dispatch Leader Seminar provides you with a complete understanding of the challenges and benefits of PDS implementation from an agency perspective. You will develop a management-based knowledge of the protocol by discussing the elements of the PDS, including comparative analysis to the MPDS. You will discuss implementation strategies that fully address the transition to on-line protocol usage. Finally, you will discover the benefits of implementing structure and standards in the dispatch process and how these components facilitate a complete, quality improvement system to meet local and national performance standards.

ED Leadership Seminar Course Outline


The course begins with an overview of objectives and an introduction to the International Academies of Emergency Dispatch (IAED). We discuss the IAED's role in promoting standards for call processing, training, and quality management in the dispatch environment. 

Rationale for Structured Calltaking:

Are there significant benefits for implementing the PDS? Absolutely! This section of the course discusses why a standardized, unified protocol is so important in the dispatch environment. Learn how correct use of the PDS will improve safety, professionalize agency image, reduce training time for new hires, and manage agency liability. 

The Science of ED: How Does it Work?

This section provides you with the necessary understanding of how the PDS actually functions in an on-line environment. We will explain the functions of each PDS component and how they all interact to ensure the best approach to each incident. Additionally, we identify how the PDS interacts with current agency policies. 

Quality Improvement: How Does it Work BEST?

Good tools are not enough. Complex performance environments require a quality management system. Here we discuss the quality improvement principles related to the PDS and how best to establish a Quality Improvement Unit for your agency. 

A Systematic Approach: How is it Implemented?

Change is difficult. We will walk you through the ideal implementation process from training to accreditation. "My agency isn't ideal," you may say. We will also address the most frequent challenges agencies experience while implementing the PDS and successful techniques for overcoming these sticky spots.